Case Study · Electrical Supply

Electrical Distributor: 200-Piece Connector Rework with Zero Lost Trust

A US electrical-supply distributor hit a connector-color deviation on a production batch.

United States2024
200 pieces reworked
Molex connectors
Repeat orders retained

The Challenge

About 200 harness assemblies had connector coloring that did not match the strict aesthetic and technical spec, risking rejection and delay.

Our Solution

We ran a rapid rework — returned the 200 pieces, correctly re-dyed/replaced the connectors, and tightened in-process QC for custom color specifications.

The Result

Reworked and delivered the batch without losing the client’s trust; the client kept placing repeat orders in following months with no quality complaints.