Machinery OEM: Seamless Sales Handoff Keeps Engine Harness RFQ Alive
During an active RFQ for heavy machinery engine and power harnesses, the primary sales representative left the company, putting project momentum at risk.
Background
An active RFQ for heavy machinery engine and power harnesses was mid-evaluation when the primary sales representative left the company.
The Challenge
Losing the main point of contact during an active RFQ often leads to dropped opportunities or customer frustration. The risk was a stalled evaluation and lost trust during the critical technical and quoting phase.
Our Solution
We executed a structured, immediate sales handoff. The new account manager reviewed all prior technical details, including wire specs, BOM, and quote status, then proactively introduced themselves to the customer to maintain continuity of technical and commercial communication.
The Result
The customer continued engaging without interruption, and the sample quote for the engine and power harnesses stayed active through the transition.