Industrial Equipment: Conduit Resize Turns Field Feedback Into New Orders
An Australian industrial equipment manufacturer finished a year-long field test of custom harness samples and returned specific dimensional feedback for refinement.
Background
An Australian industrial equipment manufacturer completed a year-long testing phase of custom wire harness samples and returned specific dimensional feedback on a primary harness model.
The Challenge
Field testing revealed a dimensional mismatch: the 15mm conduit size on a primary harness model did not meet the client's assembly requirements, putting the project at risk of rejection.
Our Solution
Our engineering team reviewed the 15mm conduit feedback, collaborated with the client's engineers to define the correct dimensions, and prepared a revised quote covering updated samples and a 200-piece bulk order.
The Result
We turned a potential rejection into a collaborative design refinement, advancing the project to the next sample iteration and securing an expanded scope of inquiry across new product lines.