US Commercial EV Maker: Connector Mismatch Resolved via Rapid RMA
A US commercial EV manufacturer reported a quality escape where a harness was built with the wrong connector, halting its assembly line.
Background
A commercial EV manufacturer in the United States reported a quality escape: a specific harness had been built with an incorrect connector.
The Challenge
The specified part number for connector C49C-F was swapped for a different component, causing a specification mismatch that halted the customer's assembly line.
Our Solution
We initiated an immediate RMA process and re-manufactured the affected parts strictly to the specified connector BOM. Return logistics were coordinated using the customer's designated carrier account to keep handling costs and delays down.
The Result
The quality escape was resolved rapidly and the assembly line restarted. The customer continued placing high-volume production orders despite the setback, demonstrating restored trust.