Case Study · Automotive
US Commercial EV Maker: Connector Mismatch Resolved via Rapid RMA
An immediate RMA and re-manufacture to the specified connector BOM restarted the customer's assembly line and preserved their high-volume production orders.
United States · 2026 · Automotive harnesses
Connector spec mismatch corrected
Rapid RMA + re-manufacture
High-volume orders continued
Background
A commercial EV manufacturer in the United States reported a quality escape: a specific harness had been built with an incorrect connector.
The Challenge
The specified part number for connector C49C-F was swapped for a different component, causing a specification mismatch that halted the customer's assembly line.
Our Solution
We initiated an immediate RMA process and re-manufactured the affected parts strictly to the specified connector BOM. Return logistics were coordinated using the customer's designated carrier account to keep handling costs and delays down.
The Result
The quality escape was resolved rapidly and the assembly line restarted. The customer continued placing high-volume production orders despite the setback, demonstrating restored trust.
Program Specifications
| Process | RMA + re-manufacture to BOM |
|---|