Case Study · Power Equipment
US Power Equipment OEM: Mil-Spec Connector Delay Managed, Relationship Kept
Handling a Mil-Spec connector delay transparently and staying in contact through the pause preserved the relationship and later won production orders elsewhere.
United States · 2022 · Power Equipment harnesses
Mil-Spec connector 3108A 22-19S sourced
Relationship retained through pause
Later production orders secured
Background
While developing a custom wire harness for a US power equipment OEM, a specific military-specification connector created a supply chain delay. The timing risk reached the sample milestone.
The Challenge
A delayed Mil-Spec aviation connector (Model 3108A 22-19S) pushed back sample delivery. The slip led the customer to pause the new inquiry.
Our Solution
We addressed the delay transparently with the customer, resolved the immediate sample delivery once the connector arrived, and kept up consistent communication until they were ready to resume the project.
The Result
We preserved the relationship through the project pause and later secured formal production orders on other programs.
Program Specifications
| Connector | Mil-Spec aviation 3108A 22-19S |
|---|