US Power Equipment OEM: Mil-Spec Connector Delay Managed, Relationship Kept
During custom wire harness development for a US power equipment OEM, a military-specification connector triggered a supply chain delay that paused the inquiry.
Background
While developing a custom wire harness for a US power equipment OEM, a specific military-specification connector created a supply chain delay. The timing risk reached the sample milestone.
The Challenge
A delayed Mil-Spec aviation connector (Model 3108A 22-19S) pushed back sample delivery. The slip led the customer to pause the new inquiry.
Our Solution
We addressed the delay transparently with the customer, resolved the immediate sample delivery once the connector arrived, and kept up consistent communication until they were ready to resume the project.
The Result
We preserved the relationship through the project pause and later secured formal production orders on other programs.